Privacy Policy


It is SoldOut Ticket’s (S.S.A SoldOut Ltd) policy to respect your privacy regarding any information we collect while operating our website. We have always been committed to a strict privacy policy on how we collect, use, communicate, disclose and otherwise make use of your personal information.

This Privacy Policy applies to you if you purchase a ticket or tickets for an event at any of our ticketbox locations, associated venues, event venue on the day of each event, online, in person, over the phone through our mobile application or otherwise by using our website or interacting with us on social media.

SoldOut Tickets is owned and operated by S.S.A SOLDOUT LTD.

By purchasing tickets through us in any of the above stated ways you accept our privacy policy as stated below:

You can review our privacy policy below.


  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • If you place an online order to purchase a ticket, we collect your name, address, and other contact information to fulfill your purchase in the most efficient way.
  • Your name, email address and contact information will be communicated to the producer of the event for which tickets have been bought only upon request.
  • We do not store card details on our server. Credit and debit card payments are processed by JCC Gateway on their secure payments server. For more information visit:
  • All web pages on are encrypted via a secure SHA256 encryption method, meaning data exchanged between your browser and our website is safe from prying eyes.


The categories of personal data we collect and use

The categories of personal data we collect and use include:

  • name
  • email address
  • telephone number
  • city, country
  • account login details, including your user name and password
  • information you provide to us with when you contact us by phone, email, post, or when you communicate with us via social media
  • information about electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication
  • the tickets you have bought from us either online or at a ticket box location


Sources of personal data

We will receive your personal data when you provide them to us yourself by registering online or when you purchase tickets one or more of our Ticketbox associate locations or Venues.


How we use your personal data

All personal data that we obtain about you will be used in accordance with current data protection law and this Privacy Policy. We, or third party data processors acting on our behalf (such us producers or venues), will process your personal data as follows:


  • As necessary, to perform a contract with you, such as a contract to process an order from you for one or more of our Services including, where applicable, taking payment and carrying out fulfilment of your ticket purchase and delivery (via email, printing at ticketbox, or other delivery method as required).
  • As necessary, to comply with a legal obligation, for the following purposes:

where you exercise your rights under data protection law and make requests; and

to comply with any legal obligation, any lawful request from government or law enforcement officials and

as may be required to meet national security or law enforcement requirements or prevent illegal activity.


As necessary, for our legitimate interests in providing the Ticketing Services and ensuring they operate safely, securely and in a commercially suitable way which is tailored to your use and interests, for the following purposes:

  • to provide you with the Ticketing Services
  • to verify your identity for security purposes
  • to help us to ensure our customers are genuine and to prevent fraud
  • to ensure the security of our websites, mobile applications and other technology systems
  • for the good governance of our business, including keeping financial records, to allow us to pay producers and invoice or refund customers
  • to inform our customers of any cancellation in events, change of date or other event changes that might affect your purchase and require that you must be contacted to be informed.
  • to provide you with information about our upcoming events to contact you about event matters that mignt arise and for which you bought tickets, and to manage and respond to any queries or complaints you make or any correspondence you send us
  • to “geo-fence” marketing so that you receive marketing communications about events which are relevant to your location and/or interests
  • for market research and statistical analysis and to analyse the use of our Ticketing Services so that we can improve them.
  • We will collect and aggregate on an anonymous basis information about you, your spending and use of our Services with information about other users of the Services in order to identify trends (“Aggregated Data”). We may pass Aggregated Data to the third parties referred to in the section below, such as partners, to give them a better understanding of our business and to bring you a better service. Aggregated Data will not contain information from which you may be personally identified.



Sharing your personal data

  • We will share your personal data with other companies only associated with our Company in the context of providing Ticketing Services to you.
  • We will share your personal data with the data processors that help us to provide the Ticketing Services. Any data processors with whom we share your personal data are limited (by law and by contract) in their ability to use your personal data for any purpose other than to provide services for us. We will always ensure that any data processors with whom we share your personal data are subject to privacy and security obligations consistent with this Privacy Policy and applicable laws.
  • If you have consented, we will share your personal data with other trusted third parties, for example the artists, promoters or sponsors we work with, so that they can use your personal data for marketing or promotional purposes by sending you information about related products or service that may be of interest to you.


We will disclose your personal data to third parties in the following circumstances:

  • if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we or substantially all of our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;
  • in order to enforce or apply Our Terms of Use or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or
  • to protect the rights, property, or safety of us, our customers or other persons. This may include exchanging personal data with other organisations for the purposes of fraud protection and credit risk reduction.

Save as expressly detailed above in this section, we will never share, sell or rent any of your personal data to any third party without notifying you and/or obtaining your consent.



Your rights

You may contact us by email at [email protected] at any time, to:

  • request that we provide you with a copy of the personal data which we hold about you
  • request that we update any of your personal data which are inaccurate or incomplete
  • request that we restrict the way that we process your personal data
  • request that we provide your personal data to you or a third-party provider of services in a structured, commonly-used and machine-readable format
  • object to us processing personal data based on our legitimate interests, including profiling; or
  • object to us processing your personal data for direct marketing purposes

Your request must include your name, email address and telephone number and we may request proof of your identity.  Please allow at least seven working days for us to process your request.


Withdrawing your consent

Where we are processing your personal data based on your consent, you may change your mind and withdraw your consent at any time.

You can withdraw your consent to receive marketing communications by clicking on the unsubscribe link in an email.

You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting us at [email protected]

The consequence of you withdrawing consent about our company holding your data will result in us not being able to sell tickets to you.


How do we protect your personal data?

We use industry standard technical and organisational security measures to protect your personal data. We keep your personal data secure by implementing policies, procedures and access controls so that only authorised members of our staff or authorised third parties can access your personal data. We protect our information technology systems with firewalls and anti-virus and anti-malware software and other information security technology solutions. When we transfer your personal data to third parties we use encryption.

We cannot guarantee the security of your personal data when you transmit it to us. For example, if you email us your personal data, you should be aware that email is not a secure transmission method. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to us and that any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access.

Where we have given you (or where you have chosen) a password which enables you to access one of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


Cookies and other tracking technologies

We use cookies and web beacons on our websites. Third parties also view, edit, or set their own cookies or place web beacons on our websites. Cookies and web beacons allow us and third parties to distinguish you from other users of the website.

Cookies and web beacons are used by us and third parties for the following purposes:

  • to enable certain features of our websites (for example, to allow a customer to maintain a basket when they are shopping at an online store);
  • to analyse the traffic to our websites (for example, we can count how many people have looked at a specific page, or see how visitors move around the website when they use it, and use this information to improve the website);
  • to help target advertisements which are more likely to be of interest to you;
  • to allow us carry out retargeting (this is when advertisements are presented to you for products or services which you have previously looked at on a website, but have not purchased);
  • to allow you to interact with our websites on social media platforms.

The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Privacy Policy, except as required by law.



Changes to our Privacy Policy

We reserve the right to change our Privacy Policy from time to time. Any such changes will be posted on this page so that we can keep you informed about how we process your personal data. We recommend that you consult this page frequently so that you are aware of our latest Privacy Policy and can update your preferences if necessary. Your continued use of our Services shall constitute your acceptance of any revised Privacy Policy.

This Privacy Policy was last updated on 24 May 2018.

SoldOut Tickets (owned by S.S.A. SoldOut Ltd) is committed to making sure your data is kept safe and in accordance with GDPR. If you have any comments or concerns, please contact our Data Protection Officer at [email protected]


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SoldOut Tickets belongs to S.S.A Soldout Ltd and is an independent Ticketing Service Company for producers, organizers and venues and acts solely as an intermediary between the producer and the purchaser of the ticket.

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